Terms of Service
Version: v5 ⢠Date: 07/11/2025
Agreement for SAAS and Website Maintenance
In the agreement specified below, the platform provider is referred to as saastech.io (âService Providerâ). In the agreement specified below, the business using the platform is referred to as the (âCustomerâ).
By using the services of Saastech.io, you agree to be bound by the following terms and conditions (âService Termsâ).
The Service Provider reserves the right to update and amend the Service Terms from time to time. When the Customer wishes to access the Panel screen to use the product, they will encounter the current agreement and enter by confirming it. After any changes, accessing the panel by confirming the new agreement implies your consent to the changes.
Introduction
The Service Provider offers a solution through web and mobile applications for business management panels and customer reservations and provides these services to the Customer under a SAAS (Software as a Service) agreement (hereinafter referred to as the âServicesâ). The Services are intended to be used by the Customer, who will perform business management, and their own customers and operational team through Web and Mobile Applications.
The Customer is willing to use the services of the Service Provider, and both Parties agree to the following:
The Customer, using the Service Provider's products, must confirm the agreement each time to access the Panel.
Terms of Agreement: The agreement is valid as long as the Service Provider's products are used.
Purpose
The maintenance agreement for the SAAS-provided management panel, website, and applications is made to increase the customer's online visibility and conduct customer business management functionality both online and offline.
1. Service Level Agreement / Support Plan / Service Availability Guarantee
The Service Provider will provide support services and the service levels will be as specified below. Types of issues are classified as follows:
a) Critical Issues: The presence of a Critical Issue means that the SAAS service cannot be used at all or is so severely impaired that the system becomes unusable. For a Critical Issue, the Service Provider will make every effort to resolve the issue immediately after being reported as âcriticalâ by the Customer.
b) Critical Errors: The presence of a Critical Error means that the functionality of the service is affected but can be used with the intervention of the Service Provider's support personnel. In the case of a critical error, the Service Provider will make every effort to resolve the issue within 48 hours after registration.
c) Non-Critical Errors: In the case of a non-critical error, the Service Provider will make every effort to resolve the issue within 30 business days after registration.
d) Trivial Errors: In the case of a trivial error, the Service Provider will make every effort to resolve the issue within 60 business days after registration.
Service availability will be 99% throughout the term of the contract (with a minimum availability guarantee of at least 361 days per year).
Technical Support for Critical Issues will be provided 24/7; for other matters, service will be provided on business days (Monday-Friday, 09:00-18:00 UTC+3).
2. Work Plan for New Feature Requests
The SAAS solution is not custom-developed software exclusively for one customer. All software on the infrastructure is used by many customers worldwide. Therefore, the Service Provider evaluates the suitability of requested developments for the business model and the needs of all customers.
Customer requests for new feature development are submitted to the Service Provider through the âNew Feature Requestâ title in the Support Tickets module.
3. Backup Plan
The Service Provider will ensure that all databases, code, log files, system files, customer data, company data, and all information are backed up every 2 hours and then uploaded to another server.
The Service Provider guarantees that backup data will be available for the last seven days and will be overwritten thereafter.
4. Data Rights and Privacy
The data belonging to the Customer that is present on SAAS will not be shared with anyone by the Service Provider.
The Customer can view company, customer, employee, and user information through the panel. They can copy the information from the panel or download it in Excel format.
The Customer cannot request any software code, database output file containing relationships between data and database logics. Codes and database logics are part of The Service Provider's software.
5. Mobile App Delivery
The Personnel management application provided by the Service Provider, which is available on Apple, Android, and Huawei app stores, is active and ready to download for all Customers.
Apple, Android, and Huawei applications that enable order-taking will be published within 30 calendar days after Panel and Web activations are completed, and relevant platform memberships are created.
6. Design Adjustments
The Service Provider offers design options with theme choices for the Customer.
The Customer can make design settings through the panel. The Customer can change the company logo, site images, and site design colors through the panel.
7. Hosting Server Features
The Service Provider will be responsible for providing and maintaining all servers and hardware required for SAAS.
The Service Provider will continuously monitor server performance and ensure that the database is optimized.
8. Security Plan
The Service Provider will be responsible for the system security and penetration testing of the Customer's System, and the Customer will have the right to verify system security when necessary.
The Service Provider will use optimized cloud protection and SSL packages to keep the Customer's system and data secure.
9. Content and Search Engine Optimization
The Service Provider will be responsible for providing front-page search engine optimization management screens for the Customer's website.
It is the Customer's responsibility to enter titles and descriptions and create content to increase visibility on search engines.
10. Email Marketing, App Notification, Browser Notification, and SMS Services
The Service Provider provides modules for sending emails, app notifications, and browser notifications to the Customer through the panel.
Customers can use these modules for marketing or customer notification purposes.
11. Integration of External Services
The responsibility for purchasing external tools such as online payment systems, virtual POS, live support applications, staff navigation and route optimization, performance measurement tools for websites and applications, various plugins, and providing integration documentation lies with the Customer, and the integration is provided by the Service Provider.
The Service Provider may reject the integration of the service if it determines that the external services are not suitable for integration due to code compatibility, security reasons, or any other reason.
12. Conditions for Providing Training
The service provider will provide training to the customer's personnel on how to use the product.
Training sessions can be conducted through communication tools such as Skype, Google Meet, WhatsApp, etc. Remote support is provided using TeamViewer.
13. Commissions, Pricing, and Payment
Customer pricing may depend on the service type, hours of use, days of use, or a monthly fixed fee. Additionally, commission fees based on revenue may also be applicable.
The Service Provider's pricing and active packages are displayed on the Service Provider's website (www.saastech.io/pricing).
Invoices from the Service Provider must be paid by the Customer via Credit Card through the Dashboard payment module within 10 calendar days (by the 20th of the month) after receiving the invoice.
If payment is not received on time, the Customer's Dashboard access will be suspended until payment is made.
14. Additional Paid Services
The service provider informs the customer about additional paid services that can be added to the product at a later time.
If the decision to use Additional Services is made, they will be added to the billing at the end of the month.
15. Membership Cancellation and Termination
The service provider reserves the right to terminate the contract due to certain conditions related to the use of the services or other specific reasons including violation of contract terms, payment delay, or inappropriate use.
The customer can terminate their membership at any time. The customer requests the cessation of systems by notifying the service provider at least 3 months in advance of the desired termination date.
In the event of customer membership cancellation, the customer is responsible for paying the last invoice calculated by the system. The service provider will not charge any penalty or fees for cancellation and termination.
16. Limitation of Liability
The service provider makes every effort to provide its customers with top-level performance and reliability in the services it provides. However, The service provider shall not be liable for any indirect, special, incidental, or consequential damages arising out of or in connection with any customer's or third party's use of our services.
It is not acknowledged that a situation categorized as Non-Critical Errors or Trivial Errors results in a financial loss.
Contact
For any questions regarding these terms, please contact us at admin@saastech.io