Saastech.io referred to hereinafter as ("Service Provider")
The Company referred to hereinafter as ("Client")
By using the saastech.io services you are agreeing to be bound by the following terms and conditions (“Terms of Service”).
Service Provider reserves the right to update and change the Terms of Service from time to time without notice except than pricing. Any new features that augment or enhance the current Service, including the release of new tools and resources, shall be subject to the Terms of Service. Continued use of the Service after any such changes shall constitute your consent to such changes. You can review the most current version of the Terms of Service at any time at: https://saastech.io/terms-of-service
You understand and agree that Service Provider cannot be responsible for the Content posted on your webpage or applications. You agree to use the Service at your own risk.
The Service Provider provides a solution for house cleaning reservations through web and mobile applications and offered their services to the Client under a SAAS (System As A Service) agreement (hereinafter referred to as Services) to be utilized by the Client’s customers and its operational team through Web and Mobile Applications.
The Client is willing to engage the services of the Service Provider and both Parties agree to the following:
Service Provider, agrees to provide the Client with regular SAAS & Website maintenance for a period of every month starting from the day of start of use of the solution, renewable for periods to be mutually agreed upon by both parties. Any such extensions shall be at the same terms and conditions agreed herein below.
The SAAS & Website Maintenance Agreement is for the sole purpose of enhancing the client’s online visibility and running client business functionality online and offline related functions. Both parties agree the ongoing SAAS & website maintenance as follows:
Service Provider shall provide support services and the service levels shall be as set out herein below.
The registered issues will be classified as follows:
a) Showstopper: The presence of a Showstopper implies that SAAS cannot be used at all or disrupts the functionality of service to the extent that the system cannot be used. For a Showstopper, Service Provider shall put all its efforts to resolve the failure instantly on being informed for the “showstopper” by the Client.
b) Critical Defects: The presence of a critical defect means that the functionality of the service is affected, but can be used with the intervention of Service Provider support personnel or implies that a program or feature in system cannot be used although other programs or features remain unaffected or implies that Service Software as a whole functions but a certain feature is somewhat disabled. For a critical defect, Service Provider shall put in all its efforts to resolve the failure within 6 hours after registration.
c) Non-critical defects: The presence of a non-critical defect means that the functionality of Service Software is affected in a non-critical area and can be rectified temporarily by a workaround done by the Client personnel themselves, with or without the assistance of Service Provider Customer support personnel so that the programs can be used or implies that a program or feature in Service Software cannot be used but does not critically affect the overall operation of the Client or implies that Service Software as a whole functions but a certain feature, which is non critical is somewhat disabled. For a non-critical defect Service Provider shall put in all its efforts to resolve the failure within 1 working day(s) after registration.
d) Trivial Defects: A trivial defect has no significant effect on the functionality of the Service Software or the usability of the support materials but has a lot of nuisance value. For a trivial defect, Service Provider shall put all its efforts to resolve the failure within 2 working days after registration.